Here are some
useful information
STUDENT PAYMENT
Need to make a payment or get a refund?
The Student Financials Unit (SFU) of the Finance Office handles student payments and enquiries on student financial related matters.
Top 5 Frequently Asked Questions
No, a designated bank pay-in-slip MUST be used on which student ID MUST be specified upon payment for identification purpose.
Students may pay these fees via:
- Internet Banking
- Automated Teller Machine (“ATM”)
- PPS by Phone or Internet
- Cheque Deposit Machine
- Hang Seng Bank Counter
- Bank Remittance / Wire Transfer
- WeChat Pay / Alipay / Faster Payment System (FPS) / BOC Pay / UnionPay App in SIS
Students may log in the front page of the SIS Student Center, in the Finance Related Matters section at the right hand corner, the link “Official Receipt (Tuition Fee) will direct you to print an official receipt for the collected tuition fee payment. There is no automatically generated official receipt for other fee payment, such as hall fee, caution money, compulsory medical insurance for non-local student.
Yes, but payment has to be made via the following channel:
- Internet Banking (Bill Payment)
There is a time lag between payment and bank data transmission onto the SIS for record update. It may take 1-3 working days; and overseas bank remittance may require a longer period of 10 working days for interbank clearance. Another possible reason may be incorrect input of student number, bank account, or student no. is not specified in the bank remittance payment etc.
MORE INFORMATION
The Central Student Financials Unit of the Finance Office
Student Financial Online Service Desk
fostudent@ust.hk
INSURANCE
Ensure that you're insured!
Details for group personal accident insurance, travel insurance for exchange out students, optional travel insurance plan for student activities / internships, and insurance for student activities are available at the website of Scholarships and Financial Aid Office.
The University has negotiated with an insurance company for an Optional Medical Insurance Plan for registered full time local students to join on a voluntary basis.
Non-local full time degree seeking students are enrolled into the Compulsory Medical Insurance Scheme.
Students who have change in status should consult Scholarships and Financial Aid Office for further information and advice. You are strongly advised to visit the insurance information webpage in order to make certain that you will be well covered by the insurance protection which best fits your specific situation.
Scholarships and Financial Aid Office (SFAO)
Room 5022B (Lift 3), Academic Building
Scholarships and Financial Aid Office Website
sfao.ins@ust.hk
2358 8336
IT SERVICES
Need some IT support?
The Information Technology Services Office (ITSO) is responsible for developing and managing the University’s campus network, central computing and printing facilities, audio systems for classrooms and lecture theaters and visual facilities, and for providing computing support to teaching and research activities.
ITSO provides a comprehensive range of IT services for all students, including university email service, Microsoft 365, and generative AI tools. Please visit our Pop-up Service Desk outside Mr and Mrs Lee Siu Lun Lecture Theater (LT-K) from Aug 17 to Aug 28 for IT-related enquiries.
STUDENT CONSULTATION
Student consultation services are available at the Terry and Terence Tsang Computational Laboratory (Computer Barn A) and the Tang Shiu Kin Computational Laboratory (Computer Barn B). Student Interns are available on a regular basis to provide assistance and answer enquiries.
- Check if you have activated your HKUST Account
- Visit Student Consultation or Contact Us
- Visit to ITSO's Information for Student
- Visit to ITSO Homepage
Computer Barn A Terry and Terence Tsang Computational Laboratory: Room 4402-4404 (Lift 17-18)
Computer Barn B Tang Shiu Kin Computational Laboratory: Room 1101 (Lift 17-18)
Student Consultation Website
cchelp@ust.hk
ELECTRONICS FIESTA
Start the school year right with a brand new device that lasts
Enhance your learning experience at a discounted rate by attending the annual Electronics Fiesta. Special computer offers for electronic devices are available to students, faculty, and staff.
STUDENT INFORMATION SYSTEM
The centralized toolkit of university life
Through the Student Center of the Student Information System (SIS), accessible through the Student Intranet or Academic Registry Website, you can:
- Review your academic performance/progress
- Perform class enrollment and plan class schedule
- Check your class/exam timetable
- Check your credit transfer record
- Print unofficial transcript
- Simulate the planned programs/courses by using What-if function
- Check your financial transactions with the university
- Look up and update personal particulars
Student Information System (SIS) STUDENT INFORMATION SYSTEM (SIS)
Send us a message
2358 5885 (Technical Support)
2623 1111 (Registry Services)
MORE INFORMATION
CREATIVE MEDIA ZONE
Operated by the Media Technology and Publishing Center (MTPC), the Creative Media Zone (CMZ) provides the space, tools, and technical support to promote interactivity, creativity, and media literacy on campus.
Special highlight of this year tour
A brand-new Printshop tour: Witness the fascinating magic of 3D printing in action. Stay tuned for more information.
Facilities include:
- AV Equipment Loan
- Studio and VR Experience
- Laser Cutter and 3D Printer
- Adobe Creative Cloud suite e.g. Photoshop, Premiere, Firefly etc
- ID Photo Service (periodic)
More service on our website: https://cmz.hkust.edu.hk/
MORE HELPFUL LINKS
CMZ SERVICE COUNTER
LC101, LG1 Library (near LG1 entrance)
About Creative Media Zone
cmzinfo@ust.hk
