We are here to support you
COUNSELING SERVICES
A trouble shared is a trouble halved;
and a blessing shared is a blessing doubled!
Our student counselors from the Counseling and Wellness Center are here to assist and support you through personal difficulties of any kind - ranging from academic and interpersonal stresses to depressed and anxious moods. No problem is too small or trivial.
Students are welcome to meet with a Student Counselor to discuss his or her personal concerns, which will be handled in strict confidence. With empathetic support and professional advice, Counselors help students approach their problems with a renewed understanding and a sound mind.
24/7 HEARing (852) 8208 2688
This is a 24-hour helpline that supports exclusively all HKUST students 7 days a week. The service is made available by our Counselors in collaboration with the Christian Family Service Center.
Relax and unwind in
the serenity lounge
Students are welcome to rest and gather in the lounge of our Counseling and Wellness Center.
COUNSELING AND WELLNESS CENTER
Room 5003 (Lift 3), Academic Building
Counseling and Wellness Center Website
counsel@ust.hk
2358 6696
hkustcounseling
hkustcounseling
FINANCIAL ASSISTANCE
Concerned about money?
We know that meeting the financial needs of university is not an easy task for many young adults. Here are a number of ways to get the support you need financially.
Scholarships and Financial Aid Office
Room 5022 (Lift 3), Academic Building
Scholarships and Financial Aid Office Website
sfao.fa@ust.hk
2358 6116
SPECIAL EDUCATIONAL NEEDS
Equal opportunities for all
Providing equal opportunities to higher education for people with special needs and disabilities is important to us. Please contact the SEN Support in the Counseling and Wellness Center, to get the most out of your time here at UST.
The University is committed to providing equal opportunities of higher education to people with disabilities.
SEN Support
Room 5022 (Lift 3), Academic Building
SEN Support Website
sen@ust.hk
2358 6696
SAFETY & EMERGENCY
In the case of emergencies, you can contact our Campus Security Control Center.
In the case of sudden illness or injury, accident, crime, fire or other emergency on campus that requires immediate assistance,
- call the Campus Security Control Center at 2358 8999;
- or call the Hong Kong city-wide emergency phone number 999 and then inform the Campus Security Control Center immediately after.
The University has in place a set of procedures in handling critical incidents. A critical incident is a traumatic event or situation that has the potential to:
- cause or has caused severe physical injury, or loss of life to member(s) of the University community whether on-campus or off-campus; or
- resulted in significant disruption to University’s normal operations.
In case of a critical incident, the Critical Incident Management Team will be activated to manage and coordinate the university community's responses. The Dean of Students is a member of the Team for critical incidents involving students.
Campus Management Office - Security
2358 6565
Remember
When you make the call,
- 1 give your name, location and phone number;
- 2 describe what happened;
- 3 do not hang up until asked to do so; and
- 4 follow any advice that the Security Control Center or the 999 Center may have for you.
DIVERSE & INCLUSIVE CAMPUS FOR ALL
Speak Up For A Safe And Inclusive Environment
The University is committed to creating and maintaining a diverse, inclusive and open campus environment in which HKUST members including students are treated with fairness, presented with equality of opportunities, with diversity valued and respected. The University opposes, and will proactively challenge and eliminate, any form of discrimination and harassment, prejudices and biases to ensure a level playing field, regardless of any individual characteristics.
In a diverse and complex institution, there are inevitably misunderstandings, elements of misinformation and moments of confusion. Students who feel they are unfairly treated or being discriminated/harassed in any way may seek assistance from the supervisor(s), the relevant DEO Resource Person, Residence Master and/or the Hall Tutor.
Magic formula for a happy and enriching life in a diverse community
- Show respect for others, e.g. using inclusive language
- Be considerate and sensible
- Stay open-minded
The online module aims to enhance your knowledge on sexual harassment and give you practical steps to respond to, and appropriately intervene in incidences of, sexual harassment. The online training module contains two parts which cover a series of animated videos that help students learn while having fun. It will take approximately 45 to 50 minutes to complete the whole training module. You can learn at your own pace, take it all at once or complete it in phases. For details, click here.
The Committee is responsible for overseeing matters concerning equal opportunities, diversity and inclusion; cultivating awareness and enhance education on equal opportunity issues; and handling enquiries and appropriate cases of complaints on discrimination and harassment. To understand more, please click here.
The Diversity and Equal Opportunities Policy provides an overview of the University’s commitment in building a welcoming, diverse and discrimination and harassment-free environment while the Procedures for Handling Discrimination/Harassment Complaints set out the definitions of discrimination/harassment and mechanism for dealing with allegations or complaints covered by the anti-discrimination ordinances of Hong Kong. Click here to read more.
SCAM PREVENTION
Be vigilant and be aware of the common characteristics of scams.
When receiving suspicious calls/messages, HANG UP/PAUSE, VERIFY, and GET HELP by calling the Government’s Anti-Deception Coordination Centre (ADCC) hotline 18222 for assistance.
- The scammer may know some of your personal information such as name, school, address, or even student ID number
- They might offer you something that is too good to be true (e.g. free gifts or jackpot prizes)
- They will ask for personal information, bank details or even money transaction
- They will ask you to take immediate action or call repeatedly
- They will commonly address themselves as law enforcement officers (police, staff of Department of Health), school staff, shipping company staff, or even distant relatives/friends
- To pretend as local calls, scam phone call numbers usually come in prefix "+852"
- Don't give out any of your personal or financial information to unknown individuals
- Don't click any embedded links or download any files from suspicious emails or text messages
- When you receive emails or phone calls from someone who claims to be school / government personnel and ask for your personal data
- Please verify carefully and do not give out any information if in doubt
- Ask for their name, organization and contact information, the verify authenticity via official open channels (e.g. official website, university directories, etc)
- Resist the pressure to act immediately
- Stop and talk to someone you trust
Call the Government’s ADCC hotline 18222 and report the case